Terms & Conditions

Welcome to the official website of Zivanta.

These Terms & Conditions govern your access to and use of the Zivanta website and the information, services and facilities made available through it.

By accessing, browsing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

1. About the Website

The Zivanta website provides information about our hotel, accommodation, restaurants, dining experiences, banquets, weddings, conferences, events, facilities, offers and other hospitality services.

The information provided on the website is intended for general informational purposes and may be changed or updated from time to time without prior notice.

2. Accuracy of Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, photographs, descriptions, menus, room categories, facilities, prices, packages, promotional offers, event details and other information may change from time to time.

Zivanta reserves the right to correct errors, update information, modify services or withdraw offers without prior notice.

3. Reservations and Enquiries

Submitting an enquiry through our website does not automatically constitute a confirmed booking.

A reservation, event booking, banquet booking or other service will be considered confirmed only after acceptance by Zivanta and, where applicable, receipt of the required payment or advance.

Additional terms may apply to specific bookings, packages, events, weddings, conferences, dining reservations and promotional offers.

4. Rates, Taxes and Charges

All prices displayed on the website are subject to applicable taxes, government charges and other fees unless expressly stated otherwise.

Rates, availability and promotional offers may change without prior notice.

Any applicable taxes and mandatory charges will be communicated during the booking or confirmation process.

5. Payments

Payments must be made through the payment methods or channels authorised by Zivanta.

Guests and customers are responsible for providing accurate payment and billing information.

Zivanta reserves the right to decline, cancel or hold a transaction where payment cannot be successfully processed or where fraudulent or unauthorised activity is suspected.

6. Cancellation and Modification

Cancellation, modification, refund and no-show policies may vary depending on the room, package, event, banquet booking, promotional offer or service selected.

The cancellation and refund terms applicable to a particular booking will be communicated at the time of booking or confirmation.

In case of any conflict between these general Terms & Conditions and specific booking terms, the specific booking terms shall prevail for that booking.

7. Hotel and Guest Policies

Guests staying at Zivanta are required to comply with the property’s applicable guest policies, safety requirements and house rules.

Guests may be required to provide valid government-issued identification during check-in or whenever required by applicable law.

Zivanta reserves the right to refuse accommodation or services where permitted by law, including in circumstances involving safety, security, unlawful conduct, misrepresentation or violation of property policies.

8. Banquets, Weddings and Events

All wedding, banquet, conference and event bookings are subject to separate booking terms and conditions.

These may include requirements relating to:

Advance payments
Final guest count
Menu selection
Event timings
Venue usage
Décor and production
Outside vendors
Entertainment
Food and beverage arrangements
Cancellation and postponement
Damage or loss
Additional services and charges

Specific terms will be communicated and agreed upon during the event booking process.

9. Property and Personal Belongings

Guests and visitors are responsible for taking reasonable care of their personal belongings.

Zivanta will not be responsible for loss, theft or damage to personal belongings except to the extent required under applicable law or where such liability has been expressly accepted by Zivanta.

Guests are advised to use designated safety facilities wherever provided.

10. Website Content and Intellectual Property

All content available on this website, including text, photographs, graphics, videos, logos, designs, trademarks, service marks, layouts and other materials, is owned by or licensed to Zivanta or its respective rights holders.

No content from this website may be copied, reproduced, modified, distributed, published, transmitted or commercially exploited without prior written permission, except where permitted by applicable law.

Unauthorised use of the website or its content may violate applicable intellectual property laws.

11. Acceptable Use

You agree not to use this website:

For any unlawful or fraudulent purpose
To submit false or misleading information
To interfere with the operation or security of the website
To attempt unauthorised access to any system or data
To introduce malicious software or harmful code
To copy or reproduce website content without permission
To use automated systems to scrape or reproduce substantial portions of the website without written permission

12. Third Party Links

The website may contain links to third-party websites and services.

These links are provided for convenience and do not constitute an endorsement or guarantee by Zivanta.

Zivanta is not responsible for the availability, content, privacy practices or terms of third-party websites.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Zivanta shall not be liable for any indirect, incidental, special or consequential loss arising from the use of, or inability to use, this website.

Zivanta does not guarantee that the website will always be available, uninterrupted, secure or completely free from errors.

Nothing in these Terms & Conditions shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

Zivanta shall not be responsible for any delay, interruption, cancellation or failure to provide services caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, flood, epidemic or pandemic, government restrictions, civil disturbances, strikes, power failures, technical failures, acts of terrorism, war or other events beyond reasonable control.

15. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how Zivanta collects, uses and protects personal information.

By using the website and submitting information to us, you acknowledge the practices described in our Privacy Policy.

16. Changes to These Terms

Zivanta reserves the right to modify or update these Terms & Conditions at any time.

Changes will become effective once published on this website.

Your continued use of the website following any changes constitutes your acceptance of the revised Terms & Conditions.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction over Faridabad, Haryana, India shall have jurisdiction over disputes arising from or relating to these Terms & Conditions.

18. Contact Us

For questions regarding these Terms & Conditions, bookings or website-related matters, please contact:

Zivanta