Privacy Policy

At Zivanta, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Zivanta collects, uses, stores and protects your personal information when you visit our website, make an enquiry, book a room or event, contact us, or use any of our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Full name
Mobile number
Email address
Residential or correspondence address
Date of birth, where required
Identification and verification details required for hotel stays
Booking and reservation details
Check-in and check-out information
Event and banquet requirements
Guest preferences and special requests
Payment and transaction information
Feedback, reviews and correspondence
Information provided through enquiry or contact forms
Device information, IP address and browser information
Website usage and interaction data
CCTV or security-related information collected while visiting our property

We collect only such information as is reasonably required to provide our services, process your requests, maintain security, comply with applicable laws and improve your experience.

2. How We Collect Information?

We may collect information when you:

Visit or browse our website
Submit an enquiry or contact form
Make a room reservation
Enquire about weddings, banquets, conferences or events
Make a restaurant or other service enquiry
Communicate with us by phone, email, WhatsApp or other channels
Visit or stay at our property
Subscribe to our communications
Participate in promotions, surveys or feedback programmes

You may choose not to provide certain information. However, some information may be necessary for us to process a booking, provide a service or comply with legal requirements.

3. How We Use Your Information?

Your personal information may be used to:

Process and manage reservations and enquiries
Provide hotel, banquet, event and hospitality services
Communicate with you regarding your booking or enquiry
Respond to questions, requests and feedback
Personalise your guest experience
Process payments and maintain transaction records
Verify identity where required
Maintain safety and security at our property
Improve our website, services and guest experience
Send promotional communications where permitted by applicable law and your preferences
Conduct surveys and obtain feedback
Detect and prevent fraud, misuse or unauthorised activity
Comply with applicable legal, regulatory and governmental requirements

4. Marketing Communications

Where permitted by applicable law, we may use your contact information to share information about Zivanta, including special offers, events, dining experiences, weddings, celebrations, seasonal promotions and other relevant services.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Opting out of marketing communications will not affect essential communications relating to an existing booking, transaction or service.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers, business partners and other parties where reasonably necessary to provide our services or operate our business.

This may include:

Payment service providers
Reservation and booking platforms
Technology and website service providers
Marketing and communication service providers
Security and facility management providers
Professional advisers
Government, regulatory or law enforcement authorities where required by law

Such sharing will be carried out in accordance with applicable laws and appropriate safeguards.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and provide a better browsing experience.

Cookies may also be used for analytics, performance measurement and, where applicable, marketing purposes.

You may adjust your browser settings to manage or disable cookies. Please note that disabling certain cookies may affect the functionality of parts of our website.

7. Third Party Websites and Services

Our website may contain links to third-party websites, booking platforms, social media platforms or other external services.

Zivanta does not control the privacy practices, content or security of third-party websites. Your interaction with such websites is governed by their respective privacy policies and terms.

We encourage you to review the privacy policies of any third-party website before providing personal information.

8. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes, complying with legal obligations and enforcing our agreements.

The retention period may vary depending on the nature of the information and applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a concern regarding our handling of your personal information

Requests may be submitted using the contact details provided below.

11. Children’s Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate consent or involvement of a parent or legal guardian where required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

12. Changes to This Privacy Policy

Zivanta may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Zivanta